Standard Bookings: We kindly request that you notify us of any cancellations or changes to your reservation at least [3-6] hours prior to your scheduled pickup time to avoid any cancellation charges.

• SUVs and Minivans: 6 hours before the scheduled time, 24 hours prior to avoid late cancellation charges.
• Sedans: 3 Hours prior to schedule to avoid late cancellation fee.
• Limousines, Mini bus and Party bus: 72 hours prior to the scheduled time to avoid late cancellation charges.
• Motor Coach: 3 Weeks prior to the planned time.

Airport Transfers: For airport pickups, we recommend canceling or rescheduling your reservation at least 24 hours in advance.

 Cancellation Charges:

   – If a cancellation is made within the specified timeframe, no cancellation fee will be applied.

   – Cancellations made after the specified timeframe may be subject to a cancellation fee equal to 1% of the total reservation cost.

3. No-Show Policy:

   – If you fail to meet your chauffeur at the designated pickup location without prior notice, it will be considered a “no-show,” and you will be charged the full reservation amount.

4. Changes and Rescheduling:

   – You can make changes to your reservation, including rescheduling, at no extra cost, as long as the change is made within the specified cancellation timeframe.

5. Extenuating Circumstances:

   – We understand that unforeseen circumstances can sometimes necessitate last-minute changes or cancellations. Please contact our customer support team as soon as possible if you are facing such a situation, and we will do our best to accommodate your needs.

6. Multiple-Stop and Hourly Services:

   – For reservations involving multiple stops or hourly services, specific cancellation policies may apply. Please inquire with our team for details.

7. Refunds:

   – Refunds for cancellations made within the cancellation timeframe will be processed within 7 business days.

8. Booking Modifications:

   – We recommend double-checking your booking details to ensure accuracy. Any modifications to the reservation, such as changes in the pickup/drop-off locations or additional stops, may result in adjustments to the fare, which will be communicated to you before the trip.

9. Contact Us:

   – To cancel, modify, or inquire about your reservation, please contact our customer support team at +1 (510)-294-8881 or info@norcalluxurylimousine.com. Our team is available 06:00 Am to 11:59 PM to assist you.

At Norcal Luxury Chauffeur Service, we value your business and appreciate your understanding of our cancellation policy. Our aim is to provide you with a reliable and professional chauffeur service, and this policy helps us maintain the highest standards while accommodating your needs to the best of our ability.

Thank you for choosing us as your transportation partner. We look forward to serving you with excellence.